Job Description

Nestled in the White Mountains, South Mountain is a 116 room property located in the heart of Lincoln New Hampshire. Having been named in Newsweek's "Top Global 100 Most Loved Workplaces(r)" list, our focus is embedded in our culture of putting people first. We encourage you to join our service-oriented team where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. What Will I be Doing? The Asst General Manager is responsible for driving company success through performing the following tasks to the highest standards: Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action Supervise resort operations performance through verification and analysis of guest happiness systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as the need arises Assist the GM with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service Monthly profit and loss analysis with team to plan strategies for those areas requiring improvement Tour the property daily; perform regular daily room inspections to ensure superior quality Work with yield management to increase room inventory, utilization, and revenue Maintain a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors Maintain internal two-way interdepartmental communication Develop and foster professional relationships with Members, Owners, and Guests to establish a climate of trust, confidence, and mutual respect Actively participates in and supervises a comprehensive safety program Creates policies, procedures and manuals Establishes objectives and goals for the team; plans, coordinates and supervises work flow Assigns, monitors, and reviews work; evaluates team performance Recruit, interview, train, coach and terminate Approves time records and time off requests; submits payroll Investigates and resolves concerns and complaints Provide assistance and support; maintains a positive and professional working environment Here's why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. What Are We Looking For? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you possess the following minimum qualifications and experience: 2 + years managerial experience Excellent written and verbal communication skills. Excellent customer service skills. Highly skilled in solving practical problems using good judgement to deal with a variety of variables in guest and business situations. Excellent interpersonal and service skills. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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