Bilingual Customer Service Technical Representative (Fluent - Spanish/English) job at AV Staffing Solutions Plainview, NY, US

Job Description

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center .

Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do

Provide excellent customer service via phone and chat in Spanish and English
Greet customers, verify accounts, listen carefully, and show empathy
Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
Use tools such as Freshdesk, Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring

Fluent Spanish & English (spoken and written)
1+ year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
Strong typing and multitasking skills (navigate multiple systems while assisting customers)
Professional, patient, and calm with upset or frustrated customers
Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
Must live in NY State or Florida (preferably in the Plainview, NY or Ocala, FL area)
Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

Pay: $17 per hour
Overtime available
Paid training
2 shifts with following schedule: Friday, S aturday & Sunday + 2 weekdays
Shifts available: 10 am - 7 pm, 3 pm - 12 pm
Two 15-minute breaks and one 30-minute meal break per shift (set by company schedule)
Flexibility to cover other shifts when needed

Why Apply?

Remote work with a customer-focused, remote-friendly team
Opportunity to build both customer service and technical support skills
Supportive team environment

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today!

Job Tags

Hourly pay, Contract work, Live in, Remote work, Shift work, Weekend work, Weekday work,

Similar Jobs

H&R Block

Seasonal, Tax Researcher Job at H&R Block

...procedure questions submitted by tax professionals in the field Use research tools and databases, etc. to research tax law and regulatory... ...of education and experience~3 or more years of professional legal or accounting experience - tax preparation or research...

NewYork-Presbyterian

Wound and Ostomy Care Specialist - RN - Full Time Days Job at NewYork-Presbyterian

Feel the Pride of Wound and Ostomy Nursing at Its Best Staff Nurse - RN - Wound and Ostomy Care Specialist - Days Imagine a career at NewYork-Presbyterian Queens, where talented and compassionate WOCN nurses like you are building on our success. Working at NewYork-Presbyterian...

Aramark

Housekeeping Manager Job at Aramark

...Job Description The Housekeeping Manager is responsible for developing and executing housekeeping solutions to meet customer needs. Carries out housekeeping duties in overnight-stay locations in accordance with facility standards of cleanliness and appearance. Job...

Discovery Village at Dominion – AL

Receptionist / Concierge PT 6AM-2PM 15HR Sat & Sun Job at Discovery Village at Dominion – AL

...training ~ Opportunities for advancement ~ Meals and uniforms ~ Employee Assistance Program Our community is looking for a Concierge to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and...

Eurofins USA PSS Insourcing Solutions

Biochemistry Methods Trainer Job at Eurofins USA PSS Insourcing Solutions

...of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2021, Eurofins generated...