Call Center Associate Job at Revel Staffing, Baton Rouge, LA

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  • Revel Staffing
  • Baton Rouge, LA

Job Description

A growing healthcare services organization is seeking a Call Center Associate to provide customer service support for Long-Term Care and related healthcare programs. This role is ideal for a detail-oriented professional with call center or customer service experience, strong multitasking skills, and the ability to handle sensitive health-related information with accuracy and compassion.

Key Responsibilities

  • Deliver professional, prompt, and courteous customer service for Medicaid and long-term care inquiries.

  • Gather and verify all necessary information from patients, caregivers, or providers to process requests efficiently and accurately.

  • Identify and document issues, ensuring timely resolution or escalation to appropriate departments.

  • Complete required monthly telephone monitoring and maintain accurate call records in compliance with regulatory standards.

  • Use multiple computer systems and windows simultaneously while maintaining accuracy and attention to detail.

  • Adhere to departmental timelines, privacy regulations, and quality standards for all communications.

  • Provide guidance on Medicaid-related processes and assist callers in understanding healthcare program requirements.

Qualifications

  • High school diploma or GED required; associate’s degree preferred.

  • MediClear certification or equivalent healthcare credential required 

  • Some customer service or call center experience in healthcare, insurance, or government programs.

  • Proficiency with Microsoft Office Suite (Excel, Outlook, Word).

  • Strong multitasking ability with effective time management and problem-solving skills.

  • Excellent verbal, written, and interpersonal communication skills.

  • Ability to work independently while meeting performance metrics and call resolution targets.

  • Knowledge of Medicaid programs, elderly care, or disability services is a plus.

Benefits

  • Paid training and career development opportunities.

  • Medical, dental, and vision insurance with 401(k) matching.

  • Paid time off (PTO), paid holidays, and employee discount programs.

  • Supportive, employee-friendly culture with clear pathways for advancement.

Job Tags

Full time, Work at office,

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