Title: Customer Service Representative
Location: East Hartford, CT 06108
Schedule: Monday Friday, 8:30 AM 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 10
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:
Serve as the initial point of contact for inquiries related to customer programs.
Handle inbound calls professionally and resolve customer issues promptly.
Assist consumers with account access, password resets, and general inquiries.
Document all interactions accurately in the call tracking system.
Escalate calls to leadership or other departments as needed.
Provide clear, accurate, and courteous information in compliance with program standards.
Identify trends in consumer questions and recommend process improvements.
Manage difficult conversations with professionalism and empathy.
Meet and exceed performance standards for quality, accuracy, and call volume.
Full-time employment with steady hours
Paid training and career development opportunities
Positive, team-focused work environment
Monday Friday schedule with weekends off
Comprehensive benefits options
Must be 18 years or older .
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 6 months of call center experience , or equivalent customer service experience.
Must type at least 35 WPM and pass a customer service skills assessment.
Strong verbal and written communication skills.
Ability to multitask, problem-solve, and work in a structured environment.
Must pass a criminal background check and drug screening (8-panel standard).
Description Please enter info here Requirements EDUCATION: High school diploma or equivalent and graduation from accredited radiologic technology program.CERTIFICATION/LICENSES: ARRT certification in CT required and New Mexico State licenses required. New hires...
...Physical Therapist Assistant (PTA) | Outpatient Clinic | Full-time Available opportunities in the following locations: ~104 N... ...indemnity coverage Additional perks include employee rewards, travel and entertainment discounts, pet insurance, mental health resources...
...weekend rotation Salary: $60,000-$70,000 Other Forms of Compensation: $10,000 Sign-On Bonus We go the extra mile for our Dietitians with benefits designed to support education, career growth, and professional success! Special perks include: Education...
...include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more. Partner with us to begin a journey that begins with a...
...conjunction with all sub-brands. Key Responsibilities Design for eCommerce product listings, especially Amazon A+ content, and image galleries Create digital marketing assets including online banners, paid ads, presentation decks, and email campaigns Develop print...