Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Description We are seeking a proactive and detail-oriented Product Owner to join our expanding B2B SaaS team. In this role, you will assist... ...-functional teams. ~ Familiarity with Agile methodologies (Scrum or Kanban) and experience in fast-paced environments. ~...
...Shootday, a global photography, videography, and production platform, is looking for talented event photographers to join our freelance... ...supportive environment with clear communication and reliable assistance for every shoot. Requirements: Be located in or able to...
...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated individuals in Manchester, Connecticut, USA , for an entry-level remote position in data entry, office administration, and online...
...Akkodis is seeking a Business Consultant for a Contract with a client in Charlotte, NC. You will gather and analyze business requirements to design and implement ERP solutions that optimize manufacturing processes. Rate Range: $49/hour to $60/hour; The rate...
...to perform all duties and maintain knowledge of all standards and procedures as stated in each individual positions RCSH Employee Training Packet. Duties and Expectations: Maintain, clean and sanitize guest bathrooms throughout the evening after each use . ...