At OneTouch Direct , we pride ourselves on being a premier provider of contact center solutions for renowned Fortune 500 companies. We are currently searching for a highly skilled Call Center Supervisor to join our dedicated team. If you are driven, passionate about customer service, and possess excellent leadership qualities, this is an opportunity for you!
As a Call Center Supervisor, your role will be pivotal in ensuring our agents excel in delivering superior service and achieving performance excellence. You will oversee daily operations within the call center and work closely with management to implement effective strategies that enhance customer experience and operational efficiency.
Key Responsibilities:
Lead, mentor, and inspire a team of call center agents to achieve and exceed performance metrics.
Monitor and coach team members on best practices, call handling techniques, and customer service skills.
Conduct performance evaluations and provide constructive feedback to facilitate professional development.
Analyze operational data and generate reports that inform decision-making and identify areas for improvement.
Collaborate with other departments to align goals and integrate customer feedback into service improvement initiatives.
Ensure compliance with all company policies, procedural guidelines, and customer service standards.
If you're ready to join a dynamic team that strives for excellence and values its employees, apply now and be a part of OneTouch Direct!
...materials and feasibility of production.- Passionately participate in and contribute to creative brainstorming sessions Conditions:- Internship /Part time / Full time. Salary will be based on experience.- Offices are based in Putuo district (Line 11 Qilianshan subway...
...the road, we have 24 hour assistance to get you rolling again. Pay: .55 cents a mile, most our drivers average over .60Regular routes... ...Monthly revenue sharing bonusAnnual profit sharing bonusDaily guaranteed pay, paid weekly*Canada License incentiveHealth, dental...
Job Summary:The Meal Delivery Aide for PHX Seniors at Selrico Services Inc. is responsible for ensuring timely and accurate delivery of nutritious meals to senior citizens in the Phoenix area. This is a part-time, hourly hospitality/restaurant position that requires a...
...Job Summary The Batch Plant Operator performs a combination of duties involving general plant maintenance and operation of mobile equipment. This includes properly loading Ready Mix trucks and interacting with Ready Mix drivers and plant personnel. Benefits At...
...Community Are you looking for a flexible part-time opportunity that allows you to earn... ...-being. Qualifications At least 5 years of driving experience with a valid driver... ...driving record. Reliable vehicle less than 15 years old. Minimum age of 25. Benefits...