Job Description

NOTE- In-Person interview is must - local candidates are requested to apply.

Position: Customer Service Representative

Duration: 3+ months Contract (Possibility of extension)

Schedule: 07:30 am 04:00 pm

Location: Burke, VA 22015

Position Description:

• Provide excellent customer service to residents, business owners, and other local, state and federal agencies in a professional manner.
• Answers, responds to, refers, and/or transfers phone calls, emails, and any other type of communication such as virtual, electronic, or written concerning sanitary sewer and stormwater emergencies and maintenance requests.
• Using GIS applications to research the location and ownership of sanitary sewers, stormwater, and other utility infrastructure to assist the investigation by field crews/inspectors, and to make appropriate decisions when responding to inquiries.
• Uses County electronic technology to send emails and texts when dispatching TRI s and crew members to emergency sites and inputs arrival, leaving times and other details such as date, time, location, name of caller, and name of inspector assigned in the call center system.

Skills Preferred:

• Any experience in or knowledge of wastewater and/or stormwater systems.
• 1-2 years 'experience working in a field agency or utility company and/or with field crews providing technical support.
• Basic experience in locating information in Tax Map Grids.
• Basic experience in using Geographical Information System (GIS)applications.
• Intermediate experience in Microsoft Office Suite specifically MS Word, EXCEL, Outlook.

Experience Preferred:

• Working/training between 20-32 hours on weekdays during business hours between 7a-4:30p.
• Once training has been completed it's possible some staff will be filling in weekend or overnight shifts (7a-7p or 7p-7a).

Education Required:

• High school graduation or a GED issued by a state department of education.

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