General summary:
The Clinical Manager of the Access Center is responsible for the depth of the clinical interventions with persons that require telephone counseling. Is responsible for crisis and emergency management and recommends the alternate care levels leading to a rehabilitation plan. Establishes direct communication with leaders and representatives of the Access Center, with persons within FHCHS, clinics, and with the divisions of the integrated system to guarantee the continuity of care. Consults with psychiatrists the more complex cases. Offers support to the clinical work of the Case Managers and to all the efforts related to complying with the clinical criteria and handling the phone calls.
Responsible for providing support in the coordination and notification of appointments scheduled for our clients, in accordance with the timeframes established in the organization's policies. This role also ensures the accessibility and quality of care for our clients.
Responsibilities and essential duties:
EEO Statement
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