Computer Operator II Job at IGT, Egg Harbor Township, NJ

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  • IGT
  • Egg Harbor Township, NJ

Job Description

Responsibilities

Serves as the “face” of IGT to customers as the single point of contact call center and ensures both internal and external customer satisfaction. Works in a 24x7x365 centralized NOC accountable for Event monitoring and live Game and system configuration on a high volume of games and systems across North America. The Computer Operator II is responsible for monitoring and reporting on progressive system game and system level issues and for any configuration change that may occur.  You will be required to correctly and accurately note any game installation and removal, along with any variety of configuration changes according to approved internal controls and jurisdictional gaming regulations. 

Additionally, the Computer Operator II will:

•    Has the ability to complete the MegaJackpot responsibilities up to and including the presentation of the Initial Payment
•    Exhibit ownership over the Configuration Operations workload
•    Begin to work Cross functionally with engineering on application software/hardware and Infrastructure issues related game and system startup/shutdown 
•    All other Computer Operator I duties as required

Qualifications

High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license 
Familiarity with Microsoft Office Suite
1 year Experience with Service Desk, call center, or customer service positions 
ITIL Foundations preferred
What will put you ahead:
Other experience with networking, troubleshooting, and complex software applications preferred.
Able to type 35 WPM 
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred. 
Bi-lingual Spanish English preferred

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-KG1

Job Tags

Night shift,

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