Job Description

Join an award-winning and talented organization that delivers world-class healthcare workforce solutions. Working within a vibrant and passionate team of healthcare operations professionals, you will bring your leadership, process expertise, and compliance mindset to help Cynet Health deliver on its federal government programs with excellence.

About the Role:

The Credentialing & Compliance Program Manager is a senior-level role responsible for overseeing credentialing, compliance, and onboarding for our federal healthcare staffing programs. You will be the quality gatekeeper for candidate packages, ensuring all submissions meet VA/DoD requirements, while also mentoring Program Support Specialists who qualify and prepare candidates. This role is critical to maintaining Cynet’s performance standards, ensuring audit-readiness, and driving success under contract deliverables.

What will you be doing day to day?

• Lead credentialing and compliance operations for federal healthcare contracts (VA, DoD, IHS, DOJ)
• Act as senior liaison with client credentialing departments, CORs, and prime contractors
• Ensure all candidate packages meet contract thresholds: ≥92% acceptance, 10/18 day cycle times, ≤2 late/error MPSRs per month
• Build and maintain dashboards to monitor credentialing performance, timeliness, and compliance
• Provide training and process oversight to Program Support Specialists and other credentialing staff
• Conduct quality control checks on candidate files, escalating issues such as background hits, drug screen failures, or adverse licensure outcomes
• Coordinate with recruiters/Program Support Specialists to ensure seamless candidate flow and timely onboarding
• Manage escalations and ensure corrective actions are taken to prevent compliance gaps
• Lead audit preparation and maintain audit-ready documentation across all contracts
• Promote positive change management, process improvement, and scalable credentialing practices
• Other duties as assigned
  
  

Your Experience and Skills:

• Minimum 8 years of experience in healthcare credentialing, compliance, or program operations (federal healthcare staffing strongly preferred)
• Demonstrated experience ensuring compliance with Service Contract Act (SCA) requirements, federal staffing regulations, and contract deliverables.
• Proven leadership experience managing credentialing/compliance teams or operations
• Strong knowledge of VA/DoD credentialing requirements and standards (VHA directives, Joint Commission, NCQA, DHA)
• Skilled in navigating credentialing databases, vendor portals, and compliance trackers
• Excellent organizational, analytical, and communication skills
• Ability to work effectively in a deadline-driven, audit-focused environment
• Bachelor’s degree, CPCS, CPMSM, or related certifications preferred
  
  

About Cynet Health:

Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. Since its inception in 2010, Cynet has grown to over 2,000 employees across all 50 states. For more information, visit .

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