Customer Service Job at GritR Sports, North Richland Hills, TX

eVBrVnM0VGV5MDJjWGorWUoreURjdlFTUnc9PQ==
  • GritR Sports
  • North Richland Hills, TX

Job Description

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by fielding inquiries, processing orders, verifying payment information and preventing fraud.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!

Compensation: $18.00/hr
Schedule:  Monday- Friday 10am - 6pm.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Previous experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills



 

About GritR Sports:

GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.

Our employees enjoy a work culture that promotes team work, autonomy and ability to grow.

GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.

Employees can also take advantage of a casual dress code, monthly engagement activities and events, and internal job openings for advancements.

Job Tags

Full time, Casual work, Work at office, Monday to Friday,

Similar Jobs

CRH

Local CDL Mixer Driver Job at CRH

 ...operation of concrete mixer trucks to deliver ready mixed concrete. All deliveries are local to Greater Rochester and the surrounding areas. Compensation and Benefits ~ Class B CDL drivers with experience starting at $29/hr Paid CDL driver training... 

BroadPath

Member Service Representative Job at BroadPath

 ...to join our remote call center team. In this fully remote role, you will be training and working from home, at your desk and on the phone throughout the day, Monday through Friday. The primary focus of your role will be handling incoming calls, though you may occasionally... 

The Shipyard

2025 Summer Internship Job at The Shipyard

The Shipyard is a leading, independent agency that builds performance-driven brands audiences cant help but love. By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validated. Our ability to...

GIG VA Beach Inc.

Community Outreach Assistant - Entry Level Job at GIG VA Beach Inc.

 ...friendly, outgoing, and motivated individuals to join our team as Community Outreach Assistants . This is an entry-level, in-person...  ...for immediate start . If you enjoy engaging with people, supporting nonprofit causes, and representing brands at live events, this... 

PCL Construction

Junior Graphic Designer Job at PCL Construction

 ...of. This position plays a critical role ensuring PCL is visually represented in the best way possible through graphic design. Here's how a Junior Graphic Designerfor our US Head Officeoffice contributes to our team: Responsibilities Demonstrate a passion for...