Job Description

Description

SRFECC is preparing for a Dispatcher Academy, beginning February 2026! As a Dispatcher I, you will be a key player in the public safety network, managing both emergency and non-emergency calls. Your role involves receiving critical information, dispatching appropriate Fire and Emergency Medical Services (EMS) resources, providing live-saving instructions, relaying facts, and ensuring effective communication throughout the incident. This is an entry-level position ideal for individuals with no prior public safety dispatching experience. Advancement to Dispatcher II is expected within two years, and offers greater responsibility and higher pay.

This position requires the ability to work well under pressure, demonstrate exceptional communication skills, and think quickly during emergency situations. Shift work is required, and you must be available for nights, weekends, and holidays.

Key Responsibilities:
Dispatch Operations:

• Operate a Computer-Aided Dispatch (CAD) console with a multi-line telephone system, radio console, and office computer terminal.
• Answer incoming calls and gather necessary information to evaluate the nature and urgency of the situation, and triage the call appropriately.
• Following applicable policies, procedures, and guidelines, dispatch appropriate Fire and EMS units, ensuring a prompt and accurate response.
• Keep track of the location and status of fire apparatus, units, and investigators, updating as needed.

Communication and Coordination:

• Transmit critical messages to Fire/EMS units responding to emergencies.
• Provide emergency medical self-help instructions to citizens while EMS units are en route.
• Coordinate with external agencies, such as utility companies, water services, and law enforcement agencies, as needed.

Support and Documentation:

• Answer general inquiries or refer calls to the appropriate department for non-emergency concerns.
• Complete department forms, maintain accurate logs, and ensure compliance with procedures.
• Participate in regular training, drills, and public education programs.

Customer Service and Continuous Improvement:

• Demonstrate continuous effort to improve the application of operations and work processes, ensuring high-quality customer service.
• Collaborate effectively with colleagues, responders, and other departments to provide seamless service.
  
   

TO VIEW JOB ANNOUNCEMENT, CLICK JOB ANNOUNCEMENT URL BELOW.

Job Announcement URL: 

https://srfecc.ca.gov/careers

Job PDF: 

Ideal Candidate

Required Knowledge, Skills, and Abilities:
To excel in this role, you should possess the following:
Knowledge of:

• Emergency medical procedures and emergency response protocols.
• Fire Department organization, policies, and operating procedures.
• The geography of the service area.

Skills and Abilities:

• Exceptional verbal communication skills, with the ability to speak clearly and effectively in high-stress situations.
• Strong judgment and decision-making abilities under stress.
• Ability to remain calm, prioritize tasks, and act decisively under pressure.
• Basic technical skills to operate computer systems, multi-line phones, radios, and other equipment.
• Ability to quickly learn job-related material through structured training (both on-the-job and in the classroom).

Physical and Mental Requirements:

• Ability to perceive the full color spectrum for interpreting computerized data and information.
• Ability to work shifts, including nights, weekends, and holidays, as needed to ensure 24-hour coverage.
• Must be able to work in an environment with high workloads and under pressure.

Advancement Opportunities:

• Dispatcher II Promotion:
• Advancement to Dispatcher II is expected within two years. The pay range for Dispatcher II is $33.02 - $40.14 per hour.

Education and Experience:

• Minimum Education: High school diploma or equivalent GED certificate.
• Experience: No prior dispatching experience required. One year of public contact or clerical work is beneficial. Emergency Medical Technician (EMT) training is desirable but not required.

Work Environment & Schedule:

• Shifts: This role requires rotating shifts, including nights, weekends, and holidays to maintain continuous service.
• Physical Requirements: Ability to wear headsets and remain at a dispatch console for extended periods.
  
   

Special Instructions

Interview Process:

If you are ready to make a difference in your community and meet the qualifications outlined above, we encourage you to apply.
Step 1: Application is Submitted
Step 2: Initial Phone Interview
Step 3: CritiCall Assessment
Step 4: Panel Interview
Step 5: Sit-Along

Equal Opportunity Employer:
The SRFECC is committed to a diverse, inclusive, and respectful workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, or veteran status. Reasonable accommodations will be provided to applicants with disabilities as needed.

 

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