Job Description
Description Job Summary: The Training Coordinator is responsible for developing, organizing, and delivering high-quality training programs for new and existing EngageSTAFF employees assigned to clinics supported by EngageMED. This role ensures consistency in operational excellence by providing comprehensive training across key clinical and administrative functions, including Front Office, Back Office, Medical Assistants (MA), and Certified Medical Assistants (CMA).
The Training Coordinator partners closely with clinic leadership, EngageSTAFF leadership, and People Services to ensure that all onboarding and ongoing training meets organizational standards, regulatory requirements, and best practices in patient care and customer service.
Supervisory Responsibilities Duties/Responsibilities Training & Facilitation - Deliver hands-on, classroom, and virtual training for new hires and existing staff in front office operations, back office workflow, MA/CMA duties, and clinical support processes.
- Provide training on customer service standards, scheduling workflows, check-in/check-out procedures, documentation expectations, and EngageMED practice management systems.
- Ensure clinical skills competency for MA and CMA staff through demonstrations, return-skills checks, and competency assessments.
- Develop supplemental job aids, training materials, skills checklists, and reference guides.
Onboarding & Competency Management - Coordinate onboarding schedules for EngageSTAFF new hires, ensuring they receive proper orientation and workflow instruction.
- Conduct standardized competency assessments and document completion for regulatory and organizational reporting.
- Track training progress and ensure timely completion of all modules and evaluations.
Program Development & Support - Evaluate and update training curriculum to align with clinical best practices, workflow improvements, and compliance requirements.
- Collaborate with clinic managers to identify retraining opportunities, skills gaps, and performance improvement needs.
- Maintain training calendars, records, reports, and documentation for audit or compliance review.
Team & Stakeholder Collaboration - Serve as a resource for clinic leaders related to front office and clinical support training needs.
- Support engageSTAFF workforce quality initiatives, including readiness assessments and remediation plans.
- Participate in leadership meetings as needed to align training with operational priorities.
Required Skills/Abilities - Minimum 3 years of experience in a medical clinic environment.
- Experience as a Medical Assistant or Certified Medical Assistant, or equivalent front/back office experience.
- Strong understanding of clinic workflows, patient engagement, scheduling systems, and EMR usage.
- Excellent communication, presentation, and interpersonal skills.
- Ability to train diverse learning styles and skill levels.
- Strong organizational and time-management abilities.
- Proficiency in standard clinical procedures and medical terminology.
- Professionalism, accountability, and strong customer service orientation.
- Ability to travel between clinic sites as needed.
Education And Experience - Current CMA/RMA certification.
- Previous training, precepting, or instructional experience.
- Experience in multi-site or multi-clinic training support.
Physical Requirements - Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Primarily clinic-based with rotation between training rooms and active clinical areas.
- Requires mobility, prolonged standing during skills training, and occasional lifting of equipment or materials.
Disclaimers - This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
- Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.
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