Job Description

The Plant and IT Support Maintenance Technician provides technical support to maintain our computer systems and ensure optimal performance so that end users can maintain high productivity.

The Technician performs desktop/laptop maintenance, repairs and basic troubleshooting. They also advance technological innovations while maintaining equipment including the network and phone system.

Additionally, this position will also assist routine maintenance of the facility, including, but not limited to: routine equipment inspections, tracking repairs for various equipment etc. This position may be asked to assist in general labor, such as painting and basic repairs.

Shift details: Full-time 40 hours per week

Schedule:  Monday - Friday 8:30 AM - 5:00 PM; Must be available for on-call; weekend, day, and night shifts as needed

Who are we:

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Special Needs and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

We are conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.

Essential Duties:

• Electrical, plumbing, carpentry, sheet rock and painting.
• Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
• Schedule and complete preventative maintenance program.
• Complete grounds work such as: grounds pick up, sweeping and light landscaping.
• Observes condition of property in general and reports any unusual circumstances.
• Makes regular inspection of the grounds, buildings, plumbing, electrical fixtures and major equipment, as directed.
• Should be familiar with location of power, water and gas turnoff valves, clean-out traps, fire extinguishers and fire hydrants on the property.
• Cleans up thoroughly after performing work.
• Notifies Maintenance Manager and/or members of leadership as directed, regarding any supplies necessary to complete requests.
• Follows company procedures regarding safety and emergencies.
• Attends employee meetings and training as requested.
• Repairs and maintain HVAC equipment.
• General repair and maintenance as well as special functions such as facility cleaning.
• Participates in drills, maintenance and response to alarms and EOC maintenance related codes.
• Complies with facility safety, infection control.
• Participates in activities which enhance professional growth and development.
• Upholds the Organization's ethics and customer service standards.

Requirements

Education and/or Licensure – High School degree (or equivalent) preferred. Must have a valid driver's license. Associates or Bachelor's degree in Information Technology or Computer Science

Experience - General experience with plumbing and air conditioning with experience in repairs and maintenance preferably in a commercial environment. 1+ years in IT support. Experience in healthcare companies a plus

Additional Requirements – Must be available for on-call; weekend, day, and night shifts as assigned.

Knowledge Skills and Abilities

• Must be able to concentrate on work amidst distractions such as noise, conversations and foot traffic.
• Must be able to consistently meet deadlines; must be flexible in work hours in order to meet patient and organization operating needs.
• Flexibility to work closely with patients and staff in a caring and supportive style with the ability to maintain self-control in volatile or hostile customer services interactions.
• General knowledge and understanding of safety procedures.
• Must have skills in maintaining information as highly confidential

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

• Competitive Compensation
• 401K
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance Program
• Pet Insurance
• Basic AD&D and Life
• Short and Long Term Disability
• Health and Dependent Savings Accounts

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