German Customer Support Specialist Hybrid in Malta (No Phone Calls) Job at Cross Border Talents, Malta

enZRVnRvTFV4VWFmV1RtZktleUlkL2NWUXc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Looking for a fresh start in a breathtaking destination? Malta—famous for its turquoise seas, historic charm, and growing international job market—could be your next home and career move!

We’re on the lookout for a detail-driven and proactive Customer Success Specialist to join our team. If you’re adaptable, solutions-oriented, and thrive in a fast-paced environment, this role could be your perfect fit.

Role Overview:

As a Customer Support Specialist , you’ll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction.

Key Responsibilities:

  • Respond to customer queries promptly via chat and email
  • Moderate user-generated content and enforce platform policies
  • Identify and manage suspicious or fraudulent behavior accurately
  • Maintain detailed and organized case documentation
  • Collaborate with internal teams to refine workflows and enhance service quality
  • Use advanced tools to deliver accurate, helpful support
  • Meet individual KPIs and contribute to team goals
  • Engage with both internal stakeholders and external client teams
  • Stay updated on moderation practices through continuous training
  • Adjust quickly to new processes, platforms, and project demands

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation : Convenient company transport from designated locations
  • Relocation Assistance : Smooth onboarding support
  • Career Growth : Opportunities to develop professionally
  • Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Corona Regional Medical Center

TECH - OR/SURGICAL (CERT) PT/DAYS Job at Corona Regional Medical Center

 ...Responsibilities Come Join Our Team! Certified Surgical Technician (CST) - Operating Room (OR) This is a full-time, nights...  ...and our 300+ locations!~ Diverse programming to expand your experience. ~ HealthStream online learning catalogue with plenty of... 

MLR.org

Registered Nurse - Outpatient Clinic RN Job at MLR.org

Registered Nurse (RN) - Outpatient ClinicMLR is seeking a dedicated and compassionate Registered Nurse (RN) to join a prominent healthcare system in an Outpatient Clinic role. This critical position involves providing exceptional patient care in a fast-paced, dynamic environment... 

Aramark

Food Service Worker - University of South Alabama- Panda Express Job at Aramark

Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food production, sanitation, and kitchen safety practices...

Eighti Republic

Artist and Repertoire, Internship Job at Eighti Republic

Eighti Republic is looking for a reliable and motivated individual to be brought on to assist the A&R department. This individual will work along-side the leadership of the department by: 1) Assisting A&R in research, scouting, task completion as delegated. 2) Keeping...

Two95 International Inc.

Ideation Lead - Data Mining Job at Two95 International Inc.

 ...Requirements ~5+ years experience in the health care payer industry (Medicare, Medicaid, and/or Commercial)~2+ years experience in Data Mining ideation and research of new concept development ~ Maintains working knowledge of CMS transmittals, RAC and OIG reports ~...