Job Description

Job Title: Guest Services Agent / Reservationist
Location: Davidson, NC 28036
Job Type: Part-Time
Pay: $18.00 per hour

Job Summary:

We are looking for a personable and detail-oriented Reservationist to join our team. You'll be the first point of contact for guests, assisting with reservations and ensuring every interaction is smooth, professional, and guest-focused. This part-time role is perfect for someone who thrives in a fast-paced environment and enjoys helping others.

Schedule:

• Saturdays: 10:00 AM – 6:00 PM (In-Office)
• Wednesdays – Fridays: 4:00 PM – 8:00 PM (In-Office)

Additional hours may be available based on business needs.

Responsibilities:

• Answer guest calls and emails regarding reservations, changes, and general inquiries
• Process and manage reservations using hospitality software with accuracy
• Provide personalized information about resort policies, amenities, and services
• Coordinate with on-site resort teams to meet guest needs
• Resolve guest concerns or escalate to the appropriate team member when necessary
• Perform administrative tasks including confirmation calls, chart reviews, and documentation
• Maintain guest information securely and professionally

Requirements:

• Experience: 2+ years in guest services, hospitality, or reservations (required)
• Education: High school diploma or equivalent
• Skills: Excellent phone etiquette, problem-solving, multitasking, and communication skills
• Tech: Comfortable using Google Workspace, Excel, and reservation software
• Availability: Must be available for the above part-time schedule
• Location: Must be able to work in-office (Davidson, NC) for evening shifts and have a reliable home setup for occasional remote work

Work Location:

• Weds–Sat: In-person (Davidson, NC) 

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