IT Support / Helpdesk Job at LAWAZEM, Saudi Arabia

elB3UnNvM2R4a1dkWGp1Vkt1bUJjdk1iUlE9PQ==
  • LAWAZEM
  • Saudi Arabia

Job Description

LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.

Key Responsibilities:

  • Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.

  • Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.

  • Assist users with account setup, password resets, and other access-related inquiries.

  • Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.

  • Monitor and manage IT support tickets, ensuring timely resolution and follow-up.

  • Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.

  • Conduct training sessions for employees on new software applications and IT policies.

  • Escalate complex issues to senior IT staff or other departments as needed.

  • Stay current with technology trends and advancements to provide relevant support to users.

Requirements

  • Associate degree in Computer Science, IT, or related field preferred.
  • Proven experience in IT support or helpdesk position.
  • Strong understanding of computer systems, mobile devices, and other technology.
  • Excellent troubleshooting skills and the ability to diagnose technical problems.
  • Strong communication skills and the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude and commitment to providing quality service.
  • Familiarity with ticketing systems and IT service management best practices.
  • Knowledge of network protocols and administration is a plus.
  • Fluency in Arabic and English.

Job Tags

Similar Jobs

Lunar Enterprises

React Native Developer Job at Lunar Enterprises

# Develop cross-platform mobile applications using React Native . # Implement UI components and navigation for Android and iOS platforms. # Integrate RESTful APIs and third-party services . # Write clean, maintainable, and scalable code . # Collaborate... 

Select Staffing

Order Selector/ Stand Up Forklift Job at Select Staffing

 ...at previous employersBenefits~Weekly paychecks (Direct Deposit or Pay Card)~Access to health, dental, and vision benefits~Temp and temp-to-hire opportunities~FREE online skills training to help you grow your career~Referral bonuses~FREE online skills... 

Marcus and Millichap Commercial Real Estate

Entry-Level Real Estate Sales Agent Licensed Job at Marcus and Millichap Commercial Real Estate

Entry-Level Commercial Real Estate OpportunityMarcus and Millichap, the nations leading real estate investment sales and financing firm, is seeking licensed professionals who are ambitious, business-minded, and motivated to learn to grow in commercial real estate... 

HHDC

Procurement Manager - CHA Job at HHDC

 ...scheduling and timing of required administrative procedures with other procurement activities (i.e. activities beneath the micro-purchase threshold $2500) to avoid conflicts and ensure the orderly progress of the work. Such administrative activities include, but are not... 

Oceans Healthcare

Housekeeper Job at Oceans Healthcare

At Oceans Behavioral Hospital Abilene, healing is our focus. We are passionate about helping adolescents, adults and seniors manage the...  ...psychiatric counseling and treatment options. The Housekeeper assists the department in providing quality service that positively...