Job Description

Job Summary

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in/check-out process while delivering exceptional customer service.

Key Responsibilities

• Greet, check in, and check out patients with professionalism and accuracy
  
• Schedule appointments and update patient profile information
  
• Verify insurance using phone or online tools and collect copays
  
• Answer phone calls, take messages, and direct inquiries appropriately
  
• Maintain patient confidentiality and ensure all documentation is complete
  
• Prepare and print forms needed for patient visits
  
• Assist with follow-up appointments and referral scheduling
  
• Maintain a clean, organized reception area
  

Required Qualifications

• High School Diploma or equivalent
  
• MediClear Certification or equivalent HIPAA certification required
  
• Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment
  
• Strong customer service mindset and ability to stay calm under pressure
  
• Ability to multitask and handle a steady flow of patients
  
• Fluent in spoken and written English
  

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