Job Description

We are seeking a detail-oriented Mortgage Administrative Assistant to support our underwriting and processing teams. This role requires prior mortgage experience, strong organizational skills, and accuracy in managing loan files and documentation. Excellent communication is essential for coordinating with team members and ensuring a smooth, efficient loan process. Preference given to applicants with an NMLS license. Responsibilities:

• Screen and make calls, book appointments and provide administrative support as needed
• Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
• Check all loan package documents for complete accuracy and submit any discrepancies to the loan officer/ loan originator
• Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items

Qualifications:

• Having an NMLS license is not required, but is preferred
• Preferably 2-3 years of administrative support in a professional office or mortgage environment
• Excellent customer service and communication skills and willing to go above and beyond for customers and team
• Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred

About Company: Metroplex Mortgage Services, Inc. was founded in 2001 and is an approved USDA, FHA, and VA lender. This strategic focus on government lending has helped position Metroplex as one of the most recognized USDA lenders, earning the USDA’s #1 Lender ranking in Florida. The founder, our President and Chief Legal Officer, brings a unique combination of legal and lending expertise to the business, which informs our proactive and compliance-focused approach. In addition to traditional real estate transactions, we have built a specialized Divorce Lending Practice Group, working closely with family law attorneys and their clients to navigate mortgage planning during and after divorce proceedings. With a mission centered on education, transparency, and long-term relationship building, we continue to grow as a trusted partner for clients, legal professionals, realtors, and referral partners throughout the communities we serve.

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