AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.
Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
Manage inventory and stock levels, including ordering and replenishing supplies
Monitor financial performance of the outlets, including sales, expenses, and profitability
Create and implement marketing strategies to attract new customers and increase revenue
Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards
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