Job Description
Is This YOU? Then We Want to Meet You!- You can fluently speak in English and French languages to engage with client and their customers.
- You have over 2 years of experience in customer service and are passionate about delivering great support.
- You’re proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat.
- You have excellent attention to detail and the decision-making skills needed to solve problems efficiently.
- You’re adaptable and can handle diverse customer needs with a positive and professional attitude.
- You’re a quick learner who’s always up for a challenge and thrives in a fast-paced environment.
If this sounds like you, then you’re just who we’re looking for to join our team! Who We Are At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To - Customer Support:
- Respond to customer inquiries and concerns via email and potentially phone, ensuring a high level of customer satisfaction.
- Resolve customer issues effectively and efficiently, maintaining a positive customer experience.
- Local Market Insight:
- Provide feedback and insights on customer preferences, expectations, and purchasing behaviors specific to the French market.
- Assist in adapting our products and processes to better fit the local market needs.
- Process Development:
- Collaborate with the US team to develop and refine SOPs tailored to the French market.
- Offer input on best practices and strategies for engaging with French consumers, particularly in the pharmacy channel.
- Team Collaboration:
- Work closely with the Customer Service team in the US to align on goals and strategies.
- Participate in team meetings and contribute to continuous improvement initiatives.
Tech Checklist – Gotta Have It!- Experience working with Freshdesk or any similar helpdesk
- Work-from-home experience
- A reliable computer and a stable high-speed internet connection to handle calls, emails, and SMS smoothly.
- A quiet, organized workspace to manage customer interactions efficiently.
Ready to join a team that values your problem-solving skills and customer-centric mindset?
We can’t wait to meet you!
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Job Tags
Part time, Local area, Remote work, Work from home, Worldwide,