Job Description

Confidential Healthcare Organization is seeking a highly motivated Patient Access Representative – Call Center Agent to join our growing patient services team. This is an exciting opportunity to work in a fast-paced healthcare environment where you’ll be the first point of contact for patients and provider teams.

Key Responsibilities

• Answer, document, and route a high volume of inbound patient calls (800+ daily) with accuracy and efficiency.
  

• Provide outstanding customer service while gathering and verifying patient information.
  

• Ensure calls are routed correctly to over 10 provider teams while maintaining a positive patient experience.
  

• Maintain confidentiality and compliance with HIPAA and all organizational policies.
  

Qualifications

• High School Diploma or equivalent required; Associate’s Degree in Medical Terminology, Health Care Management, or related field preferred.
  

• Certification Required: MediClear certification (or equivalent healthcare compliance credential) is required 
  

• Minimum 1 year of customer service experience , preferably in a healthcare call center or patient access setting.
  

• Excellent verbal and written communication skills, strong attention to detail, and ability to multitask in a fast-paced environment.
  

Preferred Skills

• 2+ years of high-volume call center experience within healthcare.
  

• Knowledge of medical terminology and insurance verification.
  

Compensation & Benefits

• Competitive hourly pay based on experience.
  

• Comprehensive health, dental, and vision coverage.
  

• Paid time off, retirement plan, and career growth opportunities.
  

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