Confidential Healthcare Organization is seeking a highly motivated Patient Access Representative – Call Center Agent to join our growing patient services team. This is an exciting opportunity to work in a fast-paced healthcare environment where you’ll be the first point of contact for patients and provider teams.
Answer, document, and route a high volume of inbound patient calls (800+ daily) with accuracy and efficiency.
Provide outstanding customer service while gathering and verifying patient information.
Ensure calls are routed correctly to over 10 provider teams while maintaining a positive patient experience.
Maintain confidentiality and compliance with HIPAA and all organizational policies.
High School Diploma or equivalent required; Associate’s Degree in Medical Terminology, Health Care Management, or related field preferred.
Certification Required: MediClear certification (or equivalent healthcare compliance credential) is required
Minimum 1 year of customer service experience , preferably in a healthcare call center or patient access setting.
Excellent verbal and written communication skills, strong attention to detail, and ability to multitask in a fast-paced environment.
2+ years of high-volume call center experience within healthcare.
Knowledge of medical terminology and insurance verification.
Competitive hourly pay based on experience.
Comprehensive health, dental, and vision coverage.
Paid time off, retirement plan, and career growth opportunities.
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