Job Description

Role Overview

Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

Sodexo is looking for a Patient Experience Manager 3 for Grady Hospital in Atlanta, Georgia .

The Patient Experience Manager 3 will direct and manage all patient feeding operations and lead, mentor and develop a team of frontline union staff and have the ability and willingness to develop and motivate food service team members.

What You'll Do

• Must have strong customer service skills and be passionate about the patient dining experience
• Have a history of demonstrating strong leadership skills as well the ability to work collaboratively with a team
• Have the ability to manage multiple priorities, demonstrate professional communication skills, prior healthcare management experience would be a plus
• The ability to train frontline staff in food safety, sanitation and workplace safety and have knowledge of regulatory standards for compliance
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Act as the liaison between the nursing units and dietary department to review and address any patient menu or meal concerns
• ServSafe Manager certified

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and/or
• strong management skills, preferably in healthcare.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years

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