Job Description

Process Improvement Specialist / Operations Coordinator

About Us:

Trenchless Today is an industry leader in trenchless technology, providing innovative solutions to underground infrastructure challenges. As we continue to grow, we need a well-rounded, experienced Process Improvement Specialist / Operations Coordinator to help streamline operations, document processes, and support long-term scalability.

This is not an entry-level role—we’re looking for a highly organized, analytical, and proactive professional who can translate verbal instructions into clear, actionable processes while identifying areas for operational improvement.

Key Responsibilities:

Process Documentation & Standardization

• Develop, document, and maintain Standard Operating Procedures (SOPs) for various roles and tasks.
• Collaborate with employees and management to capture detailed workflows and translate them into clear, structured documents.
• Utilize process mapping tools (Lucidchart, Visio) to create visual workflow diagrams.

Operational Efficiency & Process Improvement

• Analyze existing processes and identify inefficiencies or bottlenecks.
• Recommend and implement process improvements to enhance productivity and standardization.
• Assist leadership in developing strategies for scaling operations.

Training & Onboarding Support

• Create training materials based on documented processes to improve onboarding efficiency.
• Work with department heads to ensure employees follow documented procedures.
• Assist in establishing a company-wide knowledge base for easy access to processes.

Long-Term Growth & Strategic Operations Support

• Help establish a framework for continuous process improvement.
• Support company leadership in optimizing workflows as the business expands.
• Identify opportunities for automation and technology integration.

Qualifications:

• 3+ years of experience in process documentation, business operations, or process improvement.
• Strong background in technical writing, process mapping, or operations management.
• Experience in the construction, contracting, or service industry is a plus.
• Highly organized with strong analytical and problem-solving skills.
• Strong communication skills and the ability to work across multiple teams.
• Proficiency in process documentation tools (Lucidchart, Visio, Notion, Confluence, etc.).

Compensation & Growth Plan:

Structured Pay Scale for Growth:

• Starting Salary: $65,000
• After Year 1: Performance-based increase to $70,000–$75,000 based on contribution and efficiency improvements.
• After Year 2–3: Opportunity to transition into a higher-level operational role (e.g., Operations Manager, Training & Development Lead, or Process Improvement Manager) with salary potential of $80,000–$90,000+.
• Bonuses/Incentives: Potential for performance-based bonuses tied to efficiency gains and operational improvements.

Why Join Us?

• Be a key player in shaping company operations and long-term growth.
• Work in a collaborative, fast-paced environment where your contributions make a tangible impact.
• Competitive salary with clear pathways for professional growth and increased earning potential.
• A chance to establish scalable processes in a company with significant expansion potential.

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