Job Description

Roles & Responsibilities

• Lead and manage change management strategy planning and execution
• Create and maintain messaging and presentations for transformation initiatives
• Shape and lead networks of change champions
• Define and evaluate success metrics
• Establish rapport with stakeholders and adapt to changing environments
• Serve as an experienced change agent to influence and build consensus
• Develop and implement communication strategies aligning with organizational goals
• Create engaging content for internal audiences
• Convert strategic plans into actionable outcomes
• Communicate complex topics effectively to all stakeholders
• Influence stakeholders and build strong cross-functional relationships
• Deliver executive-level updates, reviews, and impact analyses
• Complete internal company documentation and required training
• Mentor others on best practices
• Perform other duties as assigned

Experience Required

• 7+ years of relevant experience in delivering comprehensive change management strategy for complex cross-functional initiatives
• 7-10 years in business transformations, enterprise change management, strategy, corporate communications, or management consulting
• Experience in customer support and professional services functions is a plus
• Experience in web design and content production is a plus

Skills & Certifications

• Excellent verbal, written, and communication skills
• Strong MS Office skills, particularly advanced PowerPoint
• Strong stakeholder management skills
• Strong business acumen and organizational political intelligence
• Strong project/program management skills
• Ability to simplify complexity and anticipate problems
• Strategic thinking and problem analysis skills
• Highly organized with an ownership mentality
• Comfortable with ambiguity
• Strong presentation and storytelling abilities
• Ability to build rapport, credibility, and trust at all levels

Eligibilities & qualifications

• Bachelor’s or Master’s degree required; MBA desirable
• Change Management certifications highly desirable
• Remote work environment

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