Job Description

Position Summary
We are seeking a compassionate and experienced Registered Nurse (RN) to join our Telephone Triage team specializing in Pediatrics. This RN will provide remote clinical guidance via telephone to pediatric patients and their families, assess symptoms, offer clinical advice, and determine the appropriate level of care. The ideal candidate is skilled in clinical judgment, medication reconciliation, and pediatric assessment, and excels at patient communication.
Essential Responsibilities
Perform telephone triage for pediatric patients, including symptom assessment and clinical decision-making using established protocols
Identify urgent/emergent cases and direct patients to the appropriate level of care (ER, urgent care, or in-office visit)
Provide education to caregivers regarding symptom management, medications, and general pediatric health concerns
Document all interactions, patient concerns, assessments, and advice provided in the EMR system accurately and promptly
Conduct medication reconciliation, assess pain levels, review allergies, and update patient health history
Collaborate with pediatricians and care teams to coordinate care plans and follow-up
Schedule in-office appointments as needed based on triage assessment
Assist with maintaining clinical documentation and compliance with nursing best practices
Uphold high standards of patient confidentiality and customer service
Required Qualifications
Current RN license in state
Basic Life Support (BLS) certification (must be current)
Minimum 1 year of experience in Pediatric nursing
Telephone Triage experience in a clinical or call center setting
Strong communication, critical thinking, and clinical decision-making skills
Experience documenting in Electronic Medical Records (EMR) systems
Preferred Qualifications
3+ years of Pediatric nursing experience
Pediatric Advanced Life Support (PALS) certification
Experience with pain assessment, medication reconciliation, and pediatric symptom triage protocols
Background in pediatric clinics, outpatient care, or primary care settings
Strong familiarity with scheduling systems and clinic workflows
Bilingual skills are a plus
Work Environment
Telephone triage from [insert setting: on-site clinic, centralized call center, or remote]
Must be able to sit and talk on the phone for extended periods
Requires use of computer and EMR systems throughout the shift
Certification: Basic Life Support , Pediatric Advanced Life Support

Job Tags

Immediate start, Remote job, Shift work,

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