Restaurant Director of Operations - FF/QSR Job at Willow Tree, Orange, CA

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  • Willow Tree
  • Orange, CA

Job Description

Director of Operations – Restaurant Group

$120,000 - $130,000 + Bonus

Company:

  • Well-established, growing, and profitable fast-food and fast-casual, multi-brand restaurant group
  • Successful multi-brand franchise with restaurant locations in several states

Benefits:

  • Medical, Dental, and Vision insurance
  • Disability and Life insurance
  • PTO and Sick Pay
  • Bonus eligible
  • Employee Assistance Program

The Director of Operations will lead and manage multi-unit restaurant operations, ensuring alignment with company goals and driving excellence across all operational areas. Responsibilities include:

  • Lead and develop District Managers and Area Coaches through coaching, mentorship, and performance management to achieve operational targets in staffing, food and labor cost, guest experience, and brand standards
  • Collaborate with senior leadership to define strategic goals, allocate resources, and ensure company-wide alignment on operational priorities and long-term initiatives
  • Drive operational consistency and efficiency by sharing best practices, facilitating adoption of new initiatives, and ensuring flawless execution at the restaurant level
  • Conduct regular restaurant visits (including evenings and weekends) to support teams, assess performance, and reinforce leadership presence in the field
  • Oversee regional performance planning, including budget development, capital expenditure planning, and the implementation of people-centered initiatives
  • Analyze operational and financial data to identify performance gaps and lead teams in executing action plans that improve results
  • Provide focused support to underperforming locations by addressing leadership development, operational challenges, and guest experience improvements
  • Maintain strong communication through weekly updates, and build external partnerships that support business goals and enhance overall operational success

Qualifications / Skills:

  • 5+ years of experience in high-sales-volume operational management within the Quick Service Restaurant or retail industry, with a proven focus on team development and coaching
  • Exceptional communication, conflict resolution, and motivational skills, with the ability to lead effectively in fast-paced, dynamic environments
  • Strong organizational, time-management, and decision-making abilities; capable of prioritizing and multitasking under pressure
  • Proficient in business math, accounting principles, and data-driven analysis to support strategic and financial decision-making
  • Technologically proficient, with strong verbal, written, and analytical communication skills
  • Energetic, self-motivated, and results-oriented, with a passion for empowering others and achieving company goals
  • Professional demeanor with attention to detail, high personal standards, and commitment to operational excellence
  • MUST LIVE IN THE LOS ANGELES/ORANGE COUNTY AREA

EOE – EQUAL OPPORTUNITY EMPLOYER

Job Tags

Casual work, Live in, Afternoon shift,

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