Job Description
Responsibilities
As a member of the incident/Workorder/Change handling team , you will have the following accountabilities:
- Will be working as an SME for Zscaler Support in Operations for ZIA, ZPA and ZDX.
- Assess and orchestrate the current and planned security posture for NTT data’s Security infrastructure, providing recommendations for improvement and risk reduction.
- Identify and propose process improvements and identify opportunities for new processes and procedures to reduce risk.
- Support security incident response as required; First line responder to reported or detected incidents.
- Perform security research, analysis, security vulnerability assessments and penetration tests.
- Provide security audit and investigation support
- Monitor and track security systems for Vulnerability and respond to potential security Vulnerability.
- Provide support for the Vulnerability management program.
- Provide 24x7 support as operations team working in shifts.
- Participate in on-call system administration support including but not limited to weekends, holidays and after-business hours as required to service the needs of the business.
Skills and Experience
- 4 to 5 years+ in Information Security space.
- Strong experiance in Service Now Ticketing tool, Dashboards and Integration.
- Strong experience with Zscaler ZIA, ZPA and ZDX.
- Strong experience with Vulnerability Management Program.
- Strong experience with Qualys Vulnerability Management Tool.
- Some good to have Experience with Crowdstrike EDR and SIEM.
- Strong experience with multiple network operating systems, including two or more of the following: Cisco iOS, Juniper ScreenOS or Junos, Fortinet FortiOS, CheckPoint GAiA, or Palo Alto Networks PAN-OS; Tanium, Rapid 7, Nessus, Nitro ESM, Symantec SEP, Symantec Message labs, Thales encryption, Allgress, Forecpoint, Blue coat, Firepower, Cisco ISE, Carbon Black, Titus, Encase
- Strong oral, written, and presentation abilities.
- Experiance with M365 Copilot.
- Some experience with Unix/Linux system administration.
- Strong experience with logging and alerting platforms, including SIEM integration.
- Current understanding of Industry trends and emerging threats; and Working Knowledge of incident response methodologies and technologies.
Desirable
- Zscaler Certifications Associate and Professional for ZIA, ZPA and ZDX.
- Excellent Experiance in Zscaler ZIA, ZPA and ZDX.
- Experiance in Vulnerability Management Program.
- Experiance in Qualys Vulnerability Management Tool.
- Well-rounded background in network, host, database, and application security.
- Experience implementing security controls in a bi-modal IT environment.
- Experience driving a culture of security awareness.
- Experience administering network devices, databases, and/or web application servers.
- Professional IT Accreditations (CISM, CCSA, CCSE, JNCIA, CCNA, CISSP, CompTIA Security) Good to have.
Abilities
- Non customer facing role but an ability to build strong relationships with internal teams, and security leadership, is essential act as Incident co-ordinator, for reviewing all security tools, ingesting incident data, tracking incident status, coordinating with internal and external assets to fulfill information requirements, and initiating escalation procedures.
- Document daily work and new processes.
- Embrace a culture of continuous service improvement and service excellence.
- Stay up to date on security industry trends.
Job Tags
Shift work, Weekend work,