Job Description

Occupational Summary
Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.
Schedule: Currently looking for two positions, one part-time and one full-time
Part-time, roughly 25 hours a week, one shift mid-day to 9pm and other flexible schedule must be able to work 2 Saturdays a month
This is an in-office position and is NOT work from home.
Full-time, 40 hours a week, one shift mid-day to 9pm and other flexible schedule, must be able to work 2 Saturdays a month
Pay Rate
This is an hourly, plus commission, position that is based on performance. No selling is required.
For a full-time role, **This position ranges between $32,000 - $48,000 / year , with the hourly and commission-based structure.**
Essential Job Functions
Answer all incoming calls for the service department.
Schedule service work, for our customers, utilizing our scheduling software system
Conduct service checks to see where the car is along in the process of service work when asked by a customer.
Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
Show empathy and urgency for customer concerns and the steps to get the concern addressed
Qualifications
Positive, energetic demeanor on the phone.
Previous, consistent, successful customer service roles
Excellent communication skills and ability to understand customer needs.
Ability to read and comprehend instructions, both verbal and written.
Strong computer skills.

Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours, Shift work, Saturday,

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