Service Call Center Representative - Not WFH Job at Northtown Automotive Companies, Amherst, NY

elBzUnM0ZmV3VTJTVkQ2YUsrS0hjUElXUlE9PQ==
  • Northtown Automotive Companies
  • Amherst, NY

Job Description

Occupational Summary

  • Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.

Schedule: Currently looking for two positions, one part-time and one full-time

  • Part-time, roughly 25 hours a week, one shift mid-day to 9pm and other flexible schedule must be able to work 2 Saturdays a month
  • This is an in-office position and is NOT work from home.
  • Full-time, 40 hours a week, one shift mid-day to 9pm and other flexible schedule, must be able to work 2 Saturdays a month

Pay Rate

This is an hourly, plus commission, position that is based on performance. No selling is required.

For a full-time role, **This position ranges between $32,000 - $48,000 / year , with the hourly and commission-based structure.**

Essential Job Functions

  • Answer all incoming calls for the service department.
  • Schedule service work, for our customers, utilizing our scheduling software system
  • Conduct service checks to see where the car is along in the process of service work when asked by a customer.
  • Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
  • Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
  • Show empathy and urgency for customer concerns and the steps to get the concern addressed

Qualifications

  • Positive, energetic demeanor on the phone.
  • Previous, consistent, successful customer service roles
  • Excellent communication skills and ability to understand customer needs.
  • Ability to read and comprehend instructions, both verbal and written.
  • Strong computer skills.

Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours, Shift work, Saturday,

Similar Jobs

HF Sinclair

Intern, Cloud Engineer Job at HF Sinclair

 ...Intern for summer 2026 located in Dallas, TX. This internship offers a unique opportunity to gain hands-on experience with cloud technologies, primarily within...  ..., Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values... 

Princess Cruises

2nd Commis Butcher Job at Princess Cruises

Department: Galley Employment Type: Fixed Term Contract Reporting To: Chef de Partie Butcher Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will... 

Clinpath Diagnostics

2nd Shift Histology Technician Job at Clinpath Diagnostics

 ...JOB SUMMARY: Hours: Monday-Friday 2:00pm - 10:30pm Histology is an essential component to the art and science of pathology. The histology laboratory contributes a valuable service to help pathologists provide patient diagnoses. Information gained through microscopic... 

Fox Corporation

News Reporter Job at Fox Corporation

 ...stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and...  ...Live Coverage: Deliver engaging live streaming and linear news reports during breaking news and scheduled newscasts, demonstrating superior... 

Stand-By Personnel

Journeyworker HVAC/Mechanical Installer Job at Stand-By Personnel

 ...Job Title: Journeyworker HVAC/Mechanical Installer Pay: $35$45/hour DOE Hours: MondayFriday | 7:00 AM5:00 PM Location: Tuttle, OK 73089 Job Type: Temporary Job Order #: 122953 Position Overview Were hiring a highly skilled Journeyworker...