Job Description

About Us

ATP is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career. For over 35 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines.

The role

The Simulator & PC Technician is primarily responsible for providing in-person and telephone support, while repairing and maintaining ATP's airplane flight simulators, computers, and other PC peripherals

Responsibilities

• Functions as key point of contact between ATP's staff, flight instructors and students, handling daily simulator maintenance and technical support. Primarily provides support to devices and training centers in the Dallas, Texas area.
• Perform daily operational inspections on simulators and deploy preventative and reactive repairs or maintenance as needed and scheduled. 
• Performs monthly automatic Qualification Test Guides (QTGs) and maintains compliance on designated training devices.
• Reads technical manuals, instructions, and operational information to properly engage in the repair of equipment and/or training. Performs troubleshooting to isolate computational mechanical or electrical faults and repair faulty components.
• Provides training and technical instruction on the use of various simulators and PC devices.
• Provides telephone and in-person support for installation and repair of flight simulation devices.
• Travels to Training Centers to coordinate installation, repair and relocation of computer devices, flight simulation devices, and associated hardware and software.
• Follows up on and makes calls or sends emails to ensure all ATP staff, instructors, and students have adequate and functional Simulator, PC and network resources.
• Installs and maintains printers and other PC peripherals.
• Completes other duties as assigned.

Qualifications

• Associate's degree with emphasis or classwork in PC, and/or simulator technologies or equivalent relevant work experience in the technical support or aviation industry required.
• Two (2) years related experience in computer technology or technical support roles. Prefer aviation industry simulator operations or aviation technical operations experience.
• Experience with performing basic mechanical maintenance utilizing hand tools on equipment. Aviation maintenance experience preferred. Soldering experience is a plus. 
• Computer proficiency in Microsoft Operating System software required. Microsoft Office experience preferred. Network experience is a plus.
• 10% to 15% travel required.

Benefits

ATP offers a comprehensive employee benefits program, including:

• Starting pay commensurate with experience
• Employer Paid Life Insurance
• Medical coverage (Starting day one!)
• Dental/Vision/Life Insurance (Starting day one!)
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays
• 13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)

Physical Demands

• The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ATP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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