Sr. Technical Manager - TS/SCI w/Poly Job at General Dynamics Information Technology, Annapolis Junction, MD

enZRUXM0VGV5MENaV3pTZktPNkJmdkVRUkE9PQ==
  • General Dynamics Information Technology
  • Annapolis Junction, MD

Job Description

Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Sr. Technical Manager 


Deliver simple solutions to complex problems as a Digital Services Customer Facing Senior Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Digital Services Customer Facing Senior Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Digital Services Customer Facing Senior Manager joining our team.

We are seeking a highly skilled and experienced Sr. Technical Manager  to lead a team responsible for engineering and operationally managing customer-facing enterprise IT services. This critical role involves overseeing the delivery of services such as Virtual Desktop Infrastructure (VDI), both thick and thin client desktop solutions, imaging and patching processes, SharePoint management, web services deployment, Active Directory administration, and Exchange email services.

HOW A Sr. Technical Manager  WILL MAKE AN IMPACT

Leadership and Team Management:

  • Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.

Service Delivery Management:

  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.

Strategic Planning and Execution:

  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
  • Collaborate with stakeholders to align digital services with business objectives and technological advancements.

Technical Expertise and Solution Design:

  • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

Customer Relationship Management:

  • Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
  • Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

Budget and Resource Management:

  • Manage financial resources, including budget planning and cost control measures.
  • Optimize resource allocation to maximize operational efficiency and service delivery excellence.


WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
● Required Experience: 5+ years of related experience in a senior management role overseeing digital services or IT operations, preferably in a customer-facing environment.

● Required Technical Skills: Strong technical background with expertise in enterprise IT services such as VDI, desktop imaging and patching, SharePoint, web services, Active Directory, and Exchange.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Demonstrated experience in team leadership, strategic planning, and project management.

● Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail.

● Relevant certifications (e.g., ITIL, PMP) are a plus.

● Location: On Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD 

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

Similar Jobs

ChristianaCare

EKG Technician - (Day/Evening) - Casual Job at ChristianaCare

PRIMARY FUNCTION:Responsible for assisting with diagnostic tests to using electrocardiograms to capture patient heart rhythm and rate. PRINCIPAL DUTIES AND RESPONSIBILITIES: Perform EKG tracings for Christiana and Wilmington Hospitals and ED triageTransfer EKG to PowerchartCreate...

San Diego Nanny Agency

Professional Nanny Job at San Diego Nanny Agency

 ...Help with learning and milestones. An educational Degree in Childcare is preferred. Montessori trained is a plus! Must be ok with Vegan home Nanny needs to be CPR Certified and trained. Background Checks will be performed. We require 2-3 References. We... 

Raytheon

SENIOR SYSTEM SAFETY ENGINEER Job at Raytheon

Date Posted: 2025-07-03 Country: United States of America Location: AZ201: RMS AP Bldg 801 1151 East Hermans Road Building 801, Tucson, AZ, 85756 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability ...

Kimmel and Associates

Estimator (Remote)-General Construction Job at Kimmel and Associates

About the Company: The company was founded 30+ years ago with the goal of providing professional construction services with high-quality, cost-efficient buildings, and consistent on-time delivery. Since that time, has successfully developed reliable and performance-...

Avenue5 Residential, LLC

Leasing Consultant Job at Avenue5 Residential, LLC

 ...your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care...  ...Work since 2017 Listed as one of the Best Workplaces in Real Estate Ranked second on the 100 fastest-growing private companies...