Job Description

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering  comprehensive information tailored to your health and fitness journey. Our mission is to help you make  informed decisions that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an  exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are  health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who  write, fact check, review and constantly update our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Remote (Work from Home)

Salary: $1,000 – $1,300 USD per month (depending on experience)

Position Overview:

We’re looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

Responsibilities:

• Respond to customer inquiries via email and chat in a professional, timely manner
• Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
• Guide users through processes step-by-step with clear instructions
• Escalate unresolved issues to the appropriate internal teams
• Maintain accurate records of support interactions
• Contribute to the development of help center articles and internal documentation

Why Join Total Shape?

• Fully remote role with flexible scheduling
• Competitive monthly compensation
• Supportive and collaborative remote team
• Opportunities for advancement and skills development

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Ideal Profile

Requirements:

• Excellent written English with a friendly, professional tone
• Previous experience in technical support or customer service (non-voice preferred)
• Strong problem-solving skills and attention to detail
• Ability to handle multiple conversations and prioritize effectively
• Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
• Comfortable using and explaining web-based platforms and basic troubleshooting steps

What's on Offer?

• Work alongside & learn from best in class talent
• Flexible working options
• Opportunity to make a positive impact

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