We're seeking a skilled Technical Writer to create a comprehensive, user-focused documentation suite for our enterprise media software. Your main responsibility is developing a polished user guide and dynamic knowledge base, driven by approximately 80 user journey workflows. This includes crafting step-by-step instructions, annotated visuals, and formatted, web-ready content optimized for integration into our new support portal—which features chatbot functionality to empower users. Your work will directly support an upcoming major client launch and product rollout.
About the Client
The client is a company specializing in enterprise software for media organizations including broadcasters, studios, and cable providers. Their platform focuses on financial and performance data tracking, supporting both managed services teams and end users within client organizations.
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