Job Description

Job Responsibilities:

• The primary responsibilities of the Training Specialist assist with learning plan management and be responsible for processing requests and running standard reports in the learning management system Cornerstone.
• This role will interact with internal business clients and learning team members on adding/removing assignments, adding/removing observers, modifying curriculum and learning objects and running reports and supporting learner inquiries.
• Provide initial point of contact for requests.
• Handle basic inquiries and troubleshooting for simple issues.
• Resolve simple issues as needed. Escalate mid-complex issues to a higher level for remediation
• *Execute Cornerstone transactions via Cornerstone Admin role and Reporting 2.0
• *Perform routine file management of GMP training records to ensure records are stored according to document management standards
• *Process routine data entry of GMP training records and requests to ensure records are processed in a timely manner according to training record procedures and good documentation practices
• Assess and apply the training and curriculum standards to requests
• Provide support to learners conducting initial and continuing web-based training by answering navigation and logistically questions
• Managing/interpreting complex spreadsheets and high volumes of data
• Solving problems based on pain points creatively and strategically based on standards and procedures
• Facilitate training
• Other responsibilities as assigned based on business need

Skills:

• Learning management system
• Cornerstone
• file management
• Training
• Proficient with Microsoft Word, Excel, and PowerPoint software
• Excellent attention to detail and ability to verify own work for accuracy
• Excellent verbal and written communication skills
• Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.
• Ability to identify and remediate problems before they become critical and escalate when appropriate
• Strong analytical skills
• Demonstrated ability to influence change with customer groups and colleagues, a plus.
• Familiarity with continuous improvement and problem-solving processes and tools is a plus

Education/Experience:

• AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering
• Or 6 years working in a customer service environment
• Or a combination of college coursework and related work experience

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