Volunteer Secret Shopper Job at Chick-fil-A, Mcallen, TX

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  • Chick-fil-A
  • Mcallen, TX

Job Description

Overview:

As a Secret Shopper, you will play a crucial role in evaluating the customer service and operational standards at Chick-fil-A. Your observations and feedback will help ensure the company maintains its commitment to providing excellent service and genuine hospitality.

Key Responsibilities:

  • Conduct undercover visits to designated Chick-fil-A location.
  • Evaluate employee performance based on specific criteria, including customer service, friendliness, executing core four, and providing a remarkable experience.
  • Document observations in detail using the provided templates.
  • Adhere to a schedule and maintain confidentiality during evaluations.
  • Provide constructive feedback to help improve service and operational efficiency.
  • Communicate with the Training Director about guest experiences and team member evaluations.

Qualifications:

  • Must be 18 years or older.
  • Must have a valid driver's license
  • Must have reliable transportation
  • Must have Chick-fil-A Application.
  • Strong attention to detail and the ability to remain discreet.
  • Excellent communication skills, both written and verbal.
  • Ability to follow procedures and meet deadlines.

What We Offer:

  • Flexible scheduling based on your availability.
  • Opportunity to contribute to improving customer experience at Chick-fil-A.
  • FREE meals up to 2 times a week

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Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Part time, Flexible hours,

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