Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented. **Job Responsibilities** + Will be required to support the achievement of meeting customers' KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential + Follow up with customer inquiry and provide information about services, products and to process orders + Order creation and customer account management in SAP/WMS + Backorder and returns management + Coordinate with the warehouse team to ensure that operational tasks are met: + Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements; + Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client's specific requirements; + Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely + Complaints and returns management + Adjustments: ensure inventory integrity by processing authorized inventory adjustments + Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner + Perform clerical duties such as filing and reporting + Document, investigate and resolve all customer concerns in a timely fashion; + Drive prompt and professional communication at all times for both internal and external customers; + Document all shipping errors on the required documentation with accuracy and attention to detail; + Other duties as assigned to you from time to time by the company. + Observe and comply with standard operating procedures + Observe and comply with warehouse health & safety guidelines **Job Requirements** + Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience + Possess excellent communication (written/verbal) and presentation skills + Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines + Proven ability to work well both independently and as part of a team required. + Proficient in computer usage, working knowledge of WMS or SAP and MS Office. + Possess working knowledge of order entry systems and warehouse management systems **직원 유형:** 정규직 UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

Job Tags

Contract work,

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