Job Description

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

The many entities of REG are owned by Rich’s, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

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Purpose Statement

Captain will provide excellent customer service to all guests at both on-site and off-site locations, in a timely manner and with a positive attitude.

Key Accountabilities and Outcomes

• Provide excellent service to all Rich's guests
• Knowledge of the menu, in order to provide proper descriptions to guests
• Oversee all servers/bartenders and assist the Manager on Duty with delegating job assignments
• Assist with training new servers/bartenders on proper procedures and customer service standards
• Oversee and assist with setup and break down of tables, chairs, linen, china, silverware and glassware; clean and polish silverware/glassware
• Responsible for the closing of events and final walk through
• Appropriately fulfill customer requests during an event
• Maintain exemplary food handling, safety and operation practices
• Ability to carry trays of food or beverages
• Load, and unload catering trucks and vans for off-premise events
• Proper communication and a timely response for availability and scheduling

This is considered a part-time position because we cannot guarantee 40 hours every week.

Knowledge, Skills, and Experience

• High School Diploma or GED required
• Minimum of 2 years experience as a banquet server and bartender with an established banquet facility
• Direct customer service experience
• Ability to work various shifts primarily nights/weekends
• Able to stand for extended periods of time and lift up to 50 lbs
• Leadership experience preferred
• Able to multi task in a fast paced environment

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$26.00 - $26.00

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

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