Hotel Front Office Manager Job at Best Western Hendersonville Inn, Hendersonville, NC

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  • Best Western Hendersonville Inn
  • Hendersonville, NC

Job Description

Hotel Front Office Manager Location Hendersonville, NC :

Job Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Job Duties:

  • Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
  • Employers front desk staff to successfully handle guest needs, special requests and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
  • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
  • Strives to be innovative in new programs designed to eliminate waste and increase productivity.
  • Performs administrative and financial duties such as daily reports, cred card reversals, bank deposits, accounts receivables, room lists, and office supply inventory.
  • Manages departmental expenses within budgeted guidelines.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Minimum of one year experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
  • Superior customer service and public relations skills
  • Ability to communicate clearly and effectively with guests, co-workers, and managers
  • Knowledge of Microsoft Office, Internet, and property management systems.
  • Ability to work a flexible schedule, including weekends and holidays.

Applicant must pass background check and drug test.

Job Types: Full-time, Part-time

Pay: $14.50 - $15.00 per hour

Schedule:

  • Day shift
  • Evenings as needed
  • Evening shift
  • Every weekend
  • Holidays
  • Morning shift
  • Nights as needed
  • Night shift
  • On call
  • Overtime

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours, Day shift, Afternoon shift,

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