Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor  for the Delta Hotel in Green Bay, Wisconsin

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. This position pays a rate of $20 per hour and includes a $600 hiring bonus.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms



• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly



• Supervises the completion of short notice requests for room changes



• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. 



• Keeps record of room checkouts/stay overs, submits records to housekeeping every day



• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms



• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.



• Ensures completion by following through on orders



• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes 



• Checks VIP rooms



• Checks early morning make-up rooms



• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.



• Checks floor linen closets daily for cleanliness, adequate supplies and linen



• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day 



• Assists in quarterly inventory of all linen



• Ensures safety by assuring that all linen chutes are kept locked at all times



• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services



• Take every opportunity to amaze the guests



• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied



• Responsible for assisting with the training and direction of new department associates



• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.



• Coordinate activities with other hotel departments in order to facilitate increased levels of 



• communication and guest satisfaction.



• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.



• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.



• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.



• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.



• Must be able to lift up to 15 lbs on a regular and continuing basis.



• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.



• Must be able to exert well-paced ability in limited space.



• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.



• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.



• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates



• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.



• Requires manual dexterity to use and operate all necessary equipment .

Other:

• Being passionate about people and service.



• Strong communication skills are essential when interacting with guests and employees.



• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.



• Basic math skills are used frequently when handling cash or credit.



• Problem-solving, reasoning, motivating, and training abilities are often used.



• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture



• Medical/Dental/Vision



• Vacation & Holiday Pay



• Same-day pay available



• Employee Assistance Program



• Career Growth Opportunities/ Manager Training Program



• Reduced Room Rates throughout the portfolio



• Third Party Perks (Movie Tickets, Attractions, Other)



• 401(k)



• Employee assistance program



• Employee discount



• Flexible schedule



• Flexible spending account



• Life insurance



• Parental leave



• Referral program

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