Job Description

Job Title: Salesforce Business Systems Analyst (BSA)

Location: St. Louis, MO (4 days onsite, 1 day remote) (Drive Ballwin MO)

Note: need only locals,

Contract Duration: 6 months with potential extension

Must have: Salesforce Business analyst

We are seeking a Salesforce Business Systems Analyst (BSA) to join a growing and highly collaborative team focused on optimizing and modernizing Salesforce (Agent Force) capabilities within a large and complex organization. This individual will act as a jack-of-all-trades combining business analysis, technical acumen, and strategic thinking to drive improvement, reduce technical debt, and support ongoing Salesforce initiatives. The ideal candidate brings strong hands-on Salesforce experience, particularly with Agent Force, and an in-depth understanding of Salesforce best practices, capabilities, and governance. This person will help validate business requests, guide decision-making, and assist in balancing the needs of legacy systems with forward-looking innovation.

Key Responsibilities:

• Partner with business and IT stakeholders to analyze and validate requests from the clients business and ensure alignment with Salesforce capabilities.
• Support the ongoing development and optimization of the Agent Force Salesforce platform, including participation in a Proof of Concept (POC) initiative.
• Provide Salesforce subject matter expertise, guiding the team toward scalable, maintainable solutions.
• Assist with data governance initiatives, including user access management and cleaning/rebuilding nearly 10 million contact records.
• Support the integration and mapping of service locations and buildings to billers in Salesforce.
• Help bridge the gap between legacy Salesforce configurations and newer Lightning capabilities.
• Collaborate closely with the PMO, Business Analysts, Product Owners, and IT to manage and deliver on key project initiatives.
• Offer guidance to IT during the transition of Salesforce user access maintenance responsibilities.
• Act as a liaison across cross-functional teams to ensure clear understanding of business needs and Salesforce limitations.

Core Challenges:

• Data Governance & Quality: The org lacks robust data governance practices, making implementation of new functionality complex and error-prone.
• Salesforce Complexity: The Salesforce org is highly customized and overengineered, with over 7,000 objects and 15+ years of layered legacy configurations.
• Balancing Legacy with Innovation: The org is behind on transitioning to Salesforce Lightning and must manage technical debt while rolling out new capabilities.

Ideal Qualifications:

• Strong understanding of Salesforce platform architecture, data model, and capabilities
• Experience working with Agent Force in Salesforce (preferred)
• Proven ability to work in complex Salesforce environments with a mix of legacy and modern components
• Ability to assess and validate business requests within Salesforce framework
• Skilled at balancing technical debt with implementation of new capabilities
• Experience with data cleanup, governance, and user access management
• Familiarity with Salesforce Lightning transition projects
• Salesforce certifications and/or knowledge of Salesforce best practices are highly preferred

Job Tags

Contract work, Local area, Remote work,

Similar Jobs