Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Title: Jira Specialist

Location: Remote

Engagement: 4-6 months

Rate: $65/hr on W2

Position Summary

We are seeking a Jira Specialist who will be responsible for designing, implementing, and maintaining Jira workflows, configurations, and process automations to support Agile and project delivery teams. The ideal candidate will have deep expertise in Jira functionality, workflow optimization, and creating visual flow charts to document and communicate processes clearly. This role is critical in ensuring Jira aligns with business needs, scales effectively across teams, and supports organizational governance.

Key Responsibilities

• Workflow Design & Management
  • Create, configure, and maintain custom Jira workflows, screens, fields, and permissions to support various teams and projects.
  • Analyze existing workflows and optimize them for efficiency, scalability, and alignment with business processes.
  • Build and manage automation rules to streamline repetitive tasks.
• Jira Functionality & Administration
  • Configure Jira projects, boards (Scrum, Kanban), dashboards, and filters.
  • Manage user roles, groups, and permissions for secure and compliant access.
  • Ensure Jira aligns with Agile/SAFe practices (Epics, Stories, Sub-Tasks, Features, etc.).
  • Support integrations with Confluence, Bitbucket, GitHub, Jenkins, and other third-party tools.
• Process Documentation & Flow Charts
  • Develop and maintain clear flow charts, diagrams, and process maps to illustrate workflows and Jira functionality for technical and non-technical stakeholders.
  • Document Jira governance standards, best practices, and training materials.
  • Translate business requirements into Jira configurations with visual documentation to support adoption.
• Support & Collaboration
  • Partner with Product Owners, Scrum Masters, and Project Managers to design Jira structures that reflect program needs.
  • Provide Jira expertise and support to end-users, troubleshooting issues and providing training.
  • Collaborate with IT and business leaders to ensure Jira evolves in alignment with organizational goals.

Qualifications

• Proven experience as a Jira Administrator/Specialist (3+ years).
• Strong knowledge of Jira workflows, schemes, automation, and reporting.
• Proficiency in creating process flow diagrams using tools like Lucidchart, Visio, Miro, or Jira's built-in functionality.
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe) and ability to configure Jira accordingly.
• Experience integrating Jira with other systems and managing plugins (e.g., Tempo, Portfolio/Advanced Roadmaps, ScriptRunner).
• Excellent problem-solving, analytical, and communication skills.
• Atlassian Jira Administration Certification is a plus.

Core Competencies

• Jira Workflow Optimization
• Agile Project Management Support
• Process Mapping & Flow Charting
• System Integration & Automation
• Stakeholder Communication & Training
• Governance & Best Practices

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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