Patient Experience Manager Job at Aramark, Fort Lauderdale, FL

eS93VXNvM2N3a0NlWGpxWUt1cUpjUEVTVEE9PQ==
  • Aramark
  • Fort Lauderdale, FL

Job Description

Aramark Healthcare+ is seeking a Patient Experience Manager to support the Healthcare Support Service Departments within Broward Health System .  The Patient Experience Manager will focus on their impact on the overall patient experience within the hospital.   To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark.   To contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET  and/or W.E.S.T. Observations:
    • Housekeeping Associates
    • Host/Hostesses
    • Call Center (phone etiquette)
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach managers on Patient Experience tools
  • Conduct Gridding Analysis
  • Coach leadership team on Gridding Analysis Outcomes
  • Attend and Participate in client QBR’s
  • Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives
  • Participate in new employee orientations relative to patient experience expectations

Qualifications

  • Associates Degree required plus equivalent experience.  Bachelor Degree preferred plus equivalent experience.
  • 1-2 years of hospital customer service preferred
  • 5 years of customer service experience

#FS-300

Education

Job Tags

Similar Jobs

Alaska Airlines

Ramp Service Agent Job at Alaska Airlines

**Company** Alaska Airlines**The Team**Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming... 

Get It - Executive

Personal/Executive Assistant - Remote Job at Get It - Executive

Personal/Executive Assistant Are you someone who thrives in a dynamic environment and enjoys variety in your daily tasks? If you're passionate...  ...make a real impact. Key Responsibilities: Coordinate travel arrangements (both domestic and international) and handle... 

Get It - Executive

Executive/Personal Assistant - (Hybrid) - Remote | WFH Job at Get It - Executive

We are looking for a highly organized and proactive Executive/Personal Assistant to provide comprehensive support to a busy CEO, their company...  .... Coordinate seamless domestic and international travel, including flights, accommodations, and ground transportation... 

Caring Transitions

Paid Volunteer Job at Caring Transitions

Join a Caring Local Company - We're Hiring! We are a local minority-owned and operated company located in Oceanside, CA, seeking team members. We are privileged to serve seniors and their families transitioning to a new home. Our services include downsizing, relocation...

Smart Consulting

UX/UI Designer (m/f) Job at Smart Consulting

 ...nacionais e internacionais em IT e Telecomunicaes e queremos fazer parte da tua histria.O que precisas para ser um SMART UX/UI DESIGNER?Licenciatura em Design, Design de Comunicao, Multimdia, Engenharia Informtica ou similarExperincia comprovada em...