Software/CRM Business Analyst Job at SM Staffing, Monsey, NY

ei9RVXNZRGJ4VVNiV3ppYUt1bUdjL0VXUmc9PQ==
  • SM Staffing
  • Monsey, NY

Job Description

Position Overview
As a Software Business Analyst, you will lead discovery, requirements gathering, and solution design for tailored software projects—especially around CRM, automation, and systems integration. You'll serve as the vital link between client operations and our technical team, ensuring that every software decision contributes to long-term growth and operational efficiency.
This is an in office position located in NY.

Key Responsibilities
● CRM Process Design: Analyze and design CRM workflows that enhance efficiency, visibility, and customer experience across departments.
● Requirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams.
● Systems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity.
● Solution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs.
● Documentation: Create detailed business requirements, process flows, and user stories to guide development and testing efforts.
● Testing & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectations.
● Stakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle.
● Innovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs.

Qualifications
● Proven experience in a business analyst or process design role
● Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)
● Ability to translate business processes into system requirements and process improvements
● Strong written and verbal communication skills, especially in client-facing environments
● Analytical mindset with a focus on problem-solving and continuous improvement

Job Tags

Similar Jobs

Traveling with Mchaila

Remote Travel Agent Job at Traveling with Mchaila

 ...others create unforgettable memories? Were looking for a Remote Travel Advisor to join our team. In this role, youll design...  ...Excellent communication and organisational skills. Comfortable working independently in a remote environment. Customer service or travel... 

American Limousines, Inc.

Fleet Manager Job at American Limousines, Inc.

 ...American Limousines Inc. is looking for a Fleet Manager to handle our fleet of over 50 vehicles Job Details: Need to have a CD License to be able to move vehicles Do basic oil changes and check vehicles Change belts and hoses and manage a detail department... 

New York State Civil Service

Park Sanitation Superintendent - Jones Beach (NY HELPs) Job at New York State Civil Service

 ...NY HELP Yes Agency Parks, Recreation & Historic Preservation, Office of Title Park Sanitation Superintendent - Jones Beach (NY HELPs) Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade 16 Bargaining Unit OSU - Operational... 

Mohawk Industries

Graphic Design Intern - Summer 2026 Job at Mohawk Industries

 ...can find your more with Mohawk. Program Overview Each intern is presented a real business challenge within their group that...  ...sessions, and intern socials. Your Role As a Graphic Design Intern, you will gain hands-on experience in various aspects of... 

GoToTelemed

Registered Dietitian Nutritionists Job at GoToTelemed

 ...GoTo Telemed is seeking experienced, credentialed Registered Dietitian Nutritionists (RDN) to join our telehealth network. This flexible, 1099 independent contractor opportunity allows you to provide evidence-based medical nutrition therapy (MNT) across multiple states...